Speakers


SERVICENOW SPEAKERS
Chia Wee Luen
Managing Director, Asia, ServiceNow

Wee Luen joined ServiceNow in the role of Managing Director and Area Vice President, Asia, in June 2019.

In this role, he is responsible for leading the ASEAN and North Asia teams, helping customers accelerate their digital transformation journeys, developing key business strategies and accelerating the partner ecosystem in the region.

Wee Luen joined ServiceNow from Red Hat, where he led the Southeast Asia business, delivering business value to customers through Red Hat’s comprehensive and open-source portfolio. Prior to that, he was the Managing Director for Qlik Southeast Asia, where he drove rapid growth and helped the Southeast Asia team to be one of the top teams globally. Wee Luen also worked at Oracle, he was the Country Director for the Oracle Fusion Middleware Business in Singapore and Brunei.

He started his career as a scholar in the Singapore Government with the Infocomm Development Authority of Singapore and graduated from the National University of Singapore (NUS) with first-degree honours in Computer Engineering.



Chris Pope
VP, Innovation, ServiceNow

Chris Pope is Vice President, Innovation at ServiceNow. In his role, Chris identifies challenges and delivers business drivers for customers by connecting them to the technical capabilities of ServiceNow. Chris is focused on delivering meaningful outcomes and does so by building long-standing, trusted partnerships.

Chris also has the unique perspectives of being a former ServiceNow customer on multiple occasions so he understands the client needs, as well as the needs of the vendor for business transformation. He is a hands-on practitioner who is passionate about making the world of work, work better for people. 

He brings more than 15 years of C-level executive experience with leading technology solutions and platforms across product management and strategy. Chris has a proven track record and has been recognized as a thought leader in process and methodology in some of the largest organizations globally. 

Chris holds a Bachelor's of Science degree in Electronic Engineering. He is a published author and contributor to many leading digital publications and blogs. Chris is passionate about mentoring the next generation of students and colleagues on their career paths.



Lee Pooi Chie
Advisory Solution Consultant, ServiceNow

Over the last 14 years, Pooi Chie has been taking a strategic advisory role for enterprises on their digital transformation development and implementation. She successfully helped the organizations to elevate their digital experiences for employees and customers in various domain including business process optimization.

She is currently an Advisory Solution Consultant at ServiceNow, where she is the primary consulting owner to Enterprise customers in ASEAN. 

Prior to ServiceNow, Pooi Chie has worked with Hewlett-Packard as well as Deloitte as a strategic consultant and project manager for numerous digital transformation projects.​



Takeshi Higuchi
Head of Innovation, Manufacturing, ServiceNow

Takeshi Higuchi is Head of Innovation, Manufacturing in the Chief Innovation Office at ServiceNow. He works closely with manufacturing executives to visualize how DX can be materialized by sharing global peer knowledge. Takeshi frequently speaks on topics centered around digital transformation for manufacturing, work style reform and IoT, a connected service life cycle management for manufacturing. He is a hands-on practitioner who is passionate about making the world of work, work better for people. 

Takeshi brings 30+ years of experience in IT and manufacturing in the area of business transformation for several U.S. and Japanese companies.

Prior to joining ServiceNow, Takeshi was Vice President and Managing Director of Elemica International Japan K.K., responsible for all operations in Asia Pacific. Philadelphia based Elemica Inc. is a leading supply chain operating network for the process manufacturing industry.

Takeshi served in Hong Kong where he led initiatives to develop supply chain management infrastructure and software for Japanese manufacturing companies and in Singapore where he took up a lead role for a startup of E-Commerce J/V  for a U.S. based company.

Takeshi holds a Bachelor's of Science degree in Economics from Kyoto Sangyo University and studied at San Jose State University.



OUR CUSTOMERS
Anila Fredericks
Principal, Global Business Services, Telstra International Service Centres

Anila heads the International Service Centre and leads Operations and Customer Experience teams focused on building, managing and developing end to end operational capability to deliver assurance support to Telstra’s Global customers. She strives to drive significant systemic improvements delivering uplifted capability ensuring her team exceeds the customer’s expectations. More recently Anila has been leading digital transformation with the focus on delivering a world class customer experience that is renowned in the industry for its quality, intimacy, reliability

After a few years in Sales & Service in Telstra, Anila embarked on the Telstra Graduate Program covering rotations in Business Development, Project management, Lean Transformation and Competitive Intelligence. Keeping the customer at heart, Anila has built great credibility in managing high performing teams.

Anila is passionate about diversity and heads the Telstra International D&I council for Singapore & Malaysia.

She has an undergraduate degree in Pharmacy, an MBA and a post graduate diploma in IT systems.  Spanning 20 years her career has covered sales and service operations in highly competitive, high volume environments, consistently exceeding sales / service objectives and retaining client loyalty. These achievements have been built on sound planning and organisational ability, pragmatic decision making, effective competitor analysis and innovative solutions to customer service and staffing problems.

Anila is passionate about mentoring high school students & graduates, crafting and travelling with her family and relaxing in front of Netflix with her crochet projects.



Vinodthan Durai
Customer Experience - Lead International Service Centres, Telstra International Service Centres

Vinod leads the Customer Experience team that enables Global Service Desk operations and service management through simplified and innovative ways of delivering delightful customer experiences.

He has an undergraduate degree in Electrical & Electronics (Telecommunications) and is a COPC certified implementation leader. His 12 year career expertise includes Networks & IT, Service Management, Capacity planning, Organizational change management and Data analytics.

Starting out in Telstra, Vinod has moved 3 roles within 3 years and is constantly focused on delivering a world class customer experience whilst sharpening his cross-functional skillset and empowering his team to bring their best self to work. His curious nature encourages him to dabble with new technologies that  make his everyday more effective. His best achievements in Telstra include simplifying the ways of working whilst leveraging the existing tools which resulted in enhanced productivity and facilitated seamless customer satisfaction.

A quote that has been his mantra is - ‘’ I cannot do everything, but I can do something. I must not fail to do the something that I can do." -Helen Keller



Jonathan Davies
Head of Technology Operations, CLSA

Jonathan is currently Head of Technology Operations for CLSA where he is globally responsible for managing all the run-the-bank technology, including applications, infrastructure and end-user services.

Prior to CLSA, Jonathan ran trading applications at JPMorgan, Bridgewater Associates and the NASDAQ Stock Market. He has also worked as a senior IT Operations and Service Management expert for Bain Capital Private Equity, stabilizing banking and payments services across Europe.



Fiona Chio
Compensation & Benefits Director, MGM China

As the Compensation & Benefits Director of MGM Macau, Fiona also covers the area of Human Resources Technology & Solutions and Human Resources Analytics. She has successfully implemented ServiceNow Paperless HR process in 2016 for MGM which is the pioneer in the industry. With more than 13 years’ experience in sizable casino & resort complex, her vision is “to deliver comprehensive technology, including a robust self-service system & going paperless, to enhance the HR Operations' efficiency and effectiveness.”



Madhu K
Global Head, Security Governance & Compliance, Virtusa Corporation

With 25 years overall experience and 15+ years in managing Risk and Compliance. Madhu is a risk management professional with expertise in Information Security, Business Continuity, Auditing and Consulting. Madhu heads the security governance & compliance team in Virtusa Corporation that focused on establishing and implementing information security policies, standards, processes in line with best practices/standards/client requirements. He is also responsible for liaising and providing strategic direction to various functions (such as Facilities Admin, IT, HR, Legal etc) on Information Security and Business Continuity to improve employee awareness on security concerns and expectations.

Madhu have successfully handled multiple BCP and Crisis Management scenarios and completed the entity level for SOC 1 and SOC 2 attestations, PCIDSS, HITRUST and ISO 27001 assessments. He has also established an advisory consulting practice on Enterprise Risk Management, and have done consulting assignments for Fortune 100 clients across the Globe and also a winner of DSCI (Data Security Council of India) excellence award 2014 - "Security Leader of the year".



Melanie Phua
Head of Shared Services, Nanyang Technological University Singapore

In her role, Melanie oversees a team of 200 staff that is responsible in delivering professional and prompt services in HR, IT, Finance and Procurement to the university community.  Chartered by a service excellence culture, the team aims to deliver functional effectiveness and high-quality administrative support to all staff and students.

Trained in 6-sigma, Melanie brings with her a wealth of experience in operational and program management. She has led shared services team through system implementations in finance and service desk functions.  She views technology as a key enabler of transformation and believes a successful implementation requires a pool of diverse talents being committed and empowered to push the limits and deliver results.



Osmond Li
Senior Manager, Group Information Technology, Dah Chong Hong Holdings Ltd.

Osmond has over 25 years of hands-on experience managing complex multi-national development projects. As the Senior Manager of Group IT at Dah Chong Hong Holdings Ltd. (listed company in HK), Osmond oversees the architecture and implementation of various business applications including automotive management systems, supply chain management systems, warehouse management systems, data warehouse, BI analytic & mobile applications. In addition, he is responsible for managing the IT development teams in Hong Kong & China, as well as database administration team. Prior to joining Dah Chong Hong, Osmond served as a consultant at Oracle Consulting and was responsible for implementing the clients’ development projects.

Recently, Osmond served as the chief architect for custom-built ServiceNow applications which automate the corporate business workflow with modern state-of-art design. Furthermore, as the head of development, Osmond strives to deliver excellence in application quality and at the same time to expertly manage resources in order to meet the schedule. His passion & teamwork skills have successfully transformed the teams from a waterfall to a low-code agile approach.

Osmond holds a BSc in Engineering from University of Hong Kong & a MBA from Heriot-Watt University. Osmond also holds Oracle Certified Professionals (OCP). In his spare time, Osmond is dedicated to many charitable activities and has been a church mentor at a youth fellowship for more than 15 years.