Agenda


Wednesday, 23 October 2019

9:00 am
Registration & Networking
10:00 am Welcome Address
Chia Wee Luen, Managing Director, Asia 
10:10 am ServiceNow Keynote 
Chris Pope, VP of Innovation 
Lee Pooi Chie, Advisory Solution Consultant
11:10 am Customer Keynote
Anila Fredericks, Principal, Global Business Services, Telstra 
11:55 am Closing/Wrap up
12:15 pm Networking Lunch
1:35 pm 1st Parallel Breakout Session

IT Workflows

Transform the IT Experience

IT Workflows: Security Operations and GRC

Respond faster to security incidents, vulnerabilities and enterprise risk

Employee Workflows

Deliver a next-generation employee experience

Customer Workflows

Delight customers with proactive service from issue to resolution

Now Platform

Digitize your workflows with the Now Platform: The intelligent and intuitive cloud platform for work™

Now on Now

See how we use our own ServiceNow solutions to work faster, smarter, and better

Presented by Telstra & CLSA

Presented by Virtusa

Presented by MGM China

Presented by Nanyang Technological University

Presented by Dah Chong Hong

Presented by ServiceNow

2:20 pm
Coffee Break
2:40 pm 2nd Parallel Breakout Session

IT Workflows

Transform the IT Experience

IT Workflows: Security Operations and GRC

Respond faster to security incidents, vulnerabilities and enterprise risk

Employee Workflows

Deliver a next-generation employee experience

Customer Workflows

Delight customers with proactive service from issue to resolution

Now Platform

Digitize your workflows with the Now Platform: The intelligent and intuitive cloud platform for work™

Now on Now

See how we use our own ServiceNow solutions to work faster, smarter, and better

Presented by TelstraCLSA

Presented by Virtusa

Presented by MGM China

Presented by Nanyang Technological University

Presented by Dah Chong Hong

Presented by ServiceNow

3:25 pm
Cocktail Reception & Final Raffle Draw
4:30 pm End
*Agenda subjects to change